Personnel

One of the challenges of supply chain management is that success requires expertise in multiple disciplines. Successful business to business replenishment requires manufacturing experience and channel experience, along with replenishment theory and practice. Automating business to business replenishment requires substantial IT skills as well.

To provide the depth of expertise needed to successfully implement automated replenishment, Pan-Pro clients are supported by three functional business areas:

Operations
The operations group is responsible for implementing and supporting our clients operation of the system. The group is divided into two teams.

Implementation Staff: focused on ensuring that new clients and their partners are set up as efficiently as possible. The staff provides clients with a defined implementation strategy and capable project management, primarily from people with a technical background.

Operational Staff: focused on providing clients with customer service and front line issue resolution. The staff provides clients with call-center support, primarily from people with customer service and materials management experience.

The operations group is further supported by capable management with both extensive education in operational research and management theory, and with applicable materials and replenishment experience.

Marketing and Sales
Our marketing and sales staff members have significant business education and high tech industry experience. Management supports the sales and marketing group with their own substantial distribution and manufacturing company experience.

Product Development
Our developers are skilled in implementing high availability solutions to real business issues, using leading edge technologies. Management supports their skills with substantial experience in large scale project management and implementations in a manufacturing and supply chain environment.



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